Terms & Conditions

Last updated: 19 October 2026

These Terms & Conditions ("Terms") govern your access to and use of Inboxgent ("Inboxgent", "we", "us"), an automated messaging service for Facebook Pages and Instagram professional accounts, available at inboxgent.online. By connecting an account or using the service, you agree to these Terms. If you do not agree, do not use the service.

Inboxgent is operated from 70/A Jigatola, Dhaka 1209, Bangladesh. Contact: contact@inboxgent.online, phone +880 1842 545663.

1. The service

Inboxgent connects to a Facebook Page and/or an Instagram professional account that you control and automatically replies to incoming Messenger messages, Instagram Direct messages and comments, using business information you supply. The service may also flag conversations for human follow-up.

Replies are generated automatically. You remain responsible for the content sent from your accounts and for reviewing the agent's configuration and output.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter a binding contract.
• You must own, or be authorised to administer, each Page and Instagram account you connect.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• Information you provide must be accurate and kept up to date.

3. Relationship with Meta Platforms

Your use of Inboxgent is additionally subject to Meta's own terms. In particular, you agree that:

• your use of Facebook, Messenger and Instagram remains governed by the Meta Terms of Service, the Pages, Groups and Events Policies and the Commerce Policies where applicable;
• automated messages sent through Inboxgent must comply with the Messenger Platform Policy, including its messaging windows and the prohibition on unsolicited promotional messages outside permitted windows;
• Meta may change, limit or withdraw its APIs at any time. If that materially affects Inboxgent, we may change or discontinue affected features without liability;
• Meta may suspend or restrict your Page, account or our app for policy reasons outside our control.

4. Acceptable use

You must not use Inboxgent to:

• send spam, bulk unsolicited messages, or messages to people who have not initiated contact with you, except where Meta's policies expressly permit it;
• send content that is unlawful, misleading, deceptive, defamatory, harassing, hateful, sexually explicit, or that infringes anyone's rights;
• impersonate another person or business, or misrepresent that a reply came from a human when asked directly;
• promote goods or services prohibited by law or by Meta's Commerce Policies;
• collect, store or process sensitive personal data such as health, financial account, biometric or government ID data through the connected inbox;
• reverse engineer, scrape, resell, sublicense or attempt to gain unauthorised access to the service or its infrastructure;
• interfere with, overload or circumvent any rate limit, security control or technical restriction;
• use the service in a way that would breach the Meta Platform Terms or Developer Policies.

We may suspend or terminate access immediately for a breach of this section.

5. Your responsibilities for automated replies

• You are solely responsible for the business information you give the agent, including prices, availability, delivery terms and policies.
• You must disclose automated messaging to end users where the law in your jurisdiction requires it, and provide a route to reach a human.
• You must monitor the inbox and intervene where a conversation needs human judgement, particularly for complaints, legal matters, medical or financial questions, or vulnerable users.
• You must honour applicable consumer protection law in anything the agent states on your behalf.

6. Nature of automated output

Replies are produced by automated systems, including large language models. Output may be incomplete, outdated or incorrect. Inboxgent does not guarantee the accuracy, suitability or legal compliance of any generated message. You should review the agent's configuration and its replies, and you accept responsibility for messages sent from your accounts.

7. Fees and payment

• Paid plans, where offered, are billed in advance for the stated period and are non-refundable except where required by law.
• Prices may change on 30 days' notice, taking effect at your next renewal.
• Taxes, where applicable, are your responsibility unless stated otherwise.
• Failure to pay may result in suspension or termination of the service.

8. Intellectual property

Inboxgent, its software, branding and documentation remain our property or that of our licensors. You receive a limited, non-exclusive, non-transferable, revocable right to use the service during your subscription.

Content you supply — business details, message history, brand assets — remains yours. You grant us a limited licence to process it solely to operate the service as described in our Privacy Policy.

9. Privacy and data protection

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms. Where we process end-user message data, you are the controller and we act as your processor. You confirm that you have the lawful basis and any notices or consents required to have us process that data on your behalf.

10. Availability

We aim for high availability but do not guarantee uninterrupted service. Maintenance, third-party outages, Meta API changes and force majeure events may cause downtime. Features may be added, changed or removed over time.

11. Suspension and termination

• You may stop using Inboxgent at any time by disconnecting your accounts or asking us to close your account.
• We may suspend or terminate your access for breach of these Terms, non-payment, legal requirement, or a demand or policy change from Meta.
• On termination, your right to use the service ends and we delete or return your data as described in the Privacy Policy.
• Sections on intellectual property, disclaimers, liability, indemnity and governing law survive termination.

12. Disclaimer of warranties

To the fullest extent permitted by law, the service is provided "as is" and "as available", without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or that the service will be error-free, uninterrupted or produce any particular commercial result.

13. Limitation of liability

To the fullest extent permitted by law, Inboxgent is not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost sales, lost data or loss of goodwill, however caused.

Our total aggregate liability arising out of or relating to the service is limited to the greater of (a) the fees you paid us in the twelve months before the claim arose, or (b) USD 100.

Nothing in these Terms excludes liability that cannot lawfully be excluded, such as liability for fraud, death or personal injury caused by negligence.

14. Indemnity

You agree to indemnify and hold harmless Inboxgent and its personnel from any claim, loss, liability, cost or expense (including reasonable legal fees) arising from your use of the service, the content of messages sent from your accounts, your breach of these Terms, your breach of Meta's policies, or your infringement of a third party's rights.

15. Changes to these Terms

We may update these Terms. Material changes will be notified by email or in-service notice at least 14 days before taking effect. Continued use after the effective date means you accept the revised Terms.

16. Governing law and disputes

These Terms are governed by the laws of Bangladesh, without regard to conflict-of-law rules. The courts of Dhaka, Bangladesh have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court. Nothing here removes any mandatory consumer right you hold in your country of residence.

17. General

• Entire agreement — these Terms and the Privacy Policy are the whole agreement between us.
• Severability — if a provision is unenforceable, the rest stays in force.
• No waiver — not enforcing a provision does not waive it.
• Assignment — you may not assign these Terms without our consent; we may assign them in a merger or sale of assets.
• Independent parties — nothing here creates a partnership, agency or employment relationship.

18. Contact

Inboxgent
70/A Jigatola, Dhaka 1209, Bangladesh
Email: contact@inboxgent.online
Phone: +880 1842 545663